shipping-policy

# Shipping Policy

Afro Beauty Plus provides local and international shipping for beauty products, salon equipment, and professional beauty supplies.

We are committed to delivering orders safely and professionally to our customers.

## 1. Order Processing
- Orders are usually processed within 1–3 business days after confirmation.
- Processing times may vary during holidays, promotions, or high order periods.

## 2. Shipping & Delivery
Delivery times depend on:
- Destination country
- Shipping provider
- Customs clearance
- Local transportation conditions

Customers will receive shipping updates when available.

## 3. Customer Responsibility
Customers are responsible for:
- Providing accurate shipping information
- Being available to receive deliveries
- Responding to shipping communication if required

Afro Beauty Plus is not responsible for failed deliveries caused by incorrect customer information.

## 4. Delayed Orders
In some cases, shipping delays may occur due to:
- Customs inspections
- International transportation delays
- Airline or shipping company issues
- Weather conditions
- Public holidays

We always work with shipping partners to resolve delays as quickly as possible.

## 5. Refund & Customer Protection
Customer satisfaction is important to Afro Beauty Plus.

If a customer does not receive their order within 30 days from the shipping date, the customer may contact Afro Beauty Plus for assistance and order investigation.

Depending on the situation, the customer may qualify for:
- A replacement shipment
- Store credit
- Partial refund
- Full refund

Refund decisions are made after shipping verification and investigation.

## 6. Non-Refundable Situations
Refunds may not apply if:
- Incorrect shipping information was provided by the customer
- Delivery failed because the customer was unavailable
- Customs authorities confiscated restricted items
- The package was successfully delivered according to tracking records

## 7. Damaged Products
If products arrive damaged, customers should contact Afro Beauty Plus within 48 hours after delivery with photos and order details.

## 8. International Shipping
International customers may be responsible for:
- Customs duties
- Import taxes
- Additional local fees required by their country

## 9. Contact Support
For shipping support, delivery questions, or order assistance, please contact Afro Beauty Plus through our official support channels.

Afro Beauty Plus  
Professional Beauty Supplier